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On Globe’s Speed Testing and Service

So. InfoPhalanx left a comment on my previous post on Globe Tattoo. He also tested his Globe Tattoo connection on Speedtest.net and got this a disappointing result too.

Curious, at first I thought it was meant to disapprove my post regarding Globe Tattoo’s connection but I was wrong. It showed that the connection he’s using only has an average download speed of 0.28 (he did his test in Ortigas area). And so I did a little testing myself and the result?

Result of Speedtest.net on Globe Tattoo

I got a 0.29 Mbps download rate as opposed to their “up to 2Mpbs” tagline. That’s an overpromise Globe Tattoo. And that overpromise lead people to buy your product and left them disappointed AND disatisfied with your service. Again, what has happened? Yes, you can say that it is an effective Marketing ploy. But at the end of the day, it’s Customer’s Satisfaction that really matters, isn’t it? So you better do something about it or your product will be an EPIC PHAIL. 😛

ON SERVICE

Two weekends ago, my dad visited me for a weekend. He saw my Globe Tattoo and it somewhat convinced my dad to buy a wireless broadband for himself. He tried it and kinda satistfied with the connection speed (I kept telling him that it’s slow and that Smart Bro’s faster, blah, blah, blah). And so the next day, we went to SM North Annex to go visit Smart and Globe’s service center an inquire about their wireless broadband. I somehow maneuvered my dad into going to Smart Bro service center first because I really don’t want him to buy Globe Tattoo (I’ve learned my lesson there).

But, Smart successfully drove away and lost a customer because of their poor customer service. How?

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