I have been a loyal Globe user since the cellphone boom here in the Philippines… I have been singing nothing but praises for Globe, expect for my short stint with them a while ago. Other than that, I have got nothing complain-able about their service. I know, they’re not perfect, so are the others. There may be several glitches in their technology and products but I overlooked it and continued on patronizing the brand. Until now.
I’ve been planning to get a Wireless Broadband connection for my personal use at home. Once, I borrowed a Smart Bro Wireless from a friend and tried it out at home, using my age-old Toshie. I was quite surprised actually that the connection was faster than expected. I was impressed with Smart, to be honest, because I never thought they can satisfy me with their product. I was quite happy with Smart Bro during that short period that I was using it.
Now, there’s an urgent need to get a net connection at home (what that is, I still have to blog about it in the future ). So when I heard just last Friday that Smart Bro has a new and improved Smart Bro for only Php 1,995 (before it was Php 2,500) I immediately checked out their site and really considered buying one. But when I thought of checking out Globe Telecom’s site first (because for sure, they don’t want to be left behind), there I saw their new and improved wireless broadband product, the Globe Tattoo (formerly known as Globe Visibility) and is a hundred pesos cheaper than what Smart is offering.
And so I headed to Mega Mall after my event to check out their center. I went to Smart Center first but found out that they ran out of stock of their Smart Bro. Disappointed (but not much) but with a determination that I’m going home with a Wireless Broadband Connection kit with me, I went straight to Globe Center and purchased the Globe Tattoo (To be honest, I tend to be a compulsive buyer so I guess it’s partly my fault). I had no reservations with my purchase because (1) it’s Globe, my forever network provider and (2) I’ve actually heard, in passing before, that Visibility is better than Bro.
So upon trying it the next day (Sunday), I was very disappointed. Loading Plurk home page took me more than a two minutes, Facebook and Friendster a minute, Gmail longer than Plurk… and so on. I’ve never experienced waiting this long when I used Smart Bro. And even tho I’ve positioned my Toshie near the window… nothing happened. It sill is s.l.o.o.o.w.w.w.
So, Globe, please, please, please, improve your service. If you don’t want more disappointed customers, please do something about your wireless connection.